Ar-Rihla
Curating the finest experiences for you
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We aim to be transparent about how cancellations and refunds work so you can book with confidence.
Last updated · May 2026
We understand plans can change. Our refund policy is designed to be fair to both our travelers and our partner suppliers. All refund requests must be submitted in writing via email or WhatsApp. Refunds are processed to the original payment method within 7–14 business days after approval.
Cancellations made 30 days or more before departure are eligible for a full refund minus a 10% service fee. Cancellations between 15–29 days before departure receive a 50% refund. Cancellations within 14 days of departure are non-refundable, as suppliers typically charge full penalties at this stage.
In the rare event we must cancel a tour due to circumstances beyond our control — such as political unrest, natural disasters, or supplier failures — we will offer a full refund or the option to reschedule at no extra cost. The choice is yours.
No refunds are issued for unused portions of a tour, including missed flights, skipped hotel nights, or voluntary withdrawal from a group tour after departure. Travel insurance is strongly recommended to cover such situations.
Airline tickets and visa processing fees are subject to the cancellation policies of the respective airlines and embassies. These are often non-refundable or carry heavy penalties. We will pass on whatever refund the airline or embassy provides, minus our processing fee.
Approved refunds are processed within 7–14 business days. Depending on your bank or payment provider, it may take an additional 3–5 business days for the funds to reflect in your account.
Questions about refunds? Email hello@ar-rihla.com or message us on WhatsApp. We'll review your request and get back to you promptly.
